Title: Plumbing / Heating Technician – New Job Opening

Overview: Join our team as a Licensed Plumber or Service Technician, where our core principle is to “do the right thing.” As a member of our team, you’ll be responsible for delivering exceptional service to our valued customers while embodying these principles. If you have a strong background in plumbing services, exceptional problem-solving skills, and thrive in a fast-paced, team-oriented environment, we want you on board.

Responsibilities:

Service Calls and System Diagnostic / New System Installations:

  • Continuously pursue excellence by conducting thorough inspections and diagnostic tests on plumbing systems.
  • Utilize advanced testing equipment to efficiently pinpoint complex problems.
  • Collaborate with other departments for the installation of new equipment, always striving for improvement.

Repairs and Maintenance:

  • Treat people with respect by performing skilled and complex repairs or maintenance, ensuring compliance with safety regulations and quality standards.
  • Recommend appropriate solutions to enhance system performance and reliability, always prioritizing the customer’s best interests.

Customer Communication:

  • Interact with customers professionally, explaining repair options, providing estimates, and addressing concerns with empathy.
  • Educate customers on the benefits of regular maintenance and energy-efficient upgrades, fostering trust-based relationships.

Parts and Inventory Management:

  • Maintain proper inventory levels of equipment, tools, and parts for repairs.
  • Coordinate with warehouse teams to order necessary supplies and maintain accurate records, ensuring efficiency and excellence.

Safety Compliance:

  • Adhere to all safety protocols and guidelines, prioritizing the safety of clients, colleagues, and oneself.
  • Wear appropriate personal protective equipment (PPE) and follow safety procedures meticulously, ensuring a safe working environment for all.

Documentation:

  • Accurately document service activities using company-provided systems and tools.
  • Prepare detailed service reports for appropriate personnel and customers, aiming for transparency and excellence in communication.

Technical Expertise:

  • Stay updated with industry trends, product developments, and best practices, always seeking to improve technical knowledge.
  • Attend workshops and training sessions to enhance technical skills and knowledge, embodying a commitment to continuous improvement.

Licenses and Certifications:

  • Possess and maintain all required licenses and certifications.
  • Provide copies of valid licenses and certifications upon request, demonstrating professionalism and compliance.

Team Collaboration:

  • Foster a collaborative environment and work with fellow technicians and other departments for effective communication and service delivery.
  • Provide support to colleagues when needed, cultivating a positive and supportive team culture.

Billable Efficiency:

  • Optimize work processes and time management techniques to maximize billable hours.
  • Collaborate with the dispatch team to plan efficient routes and minimize travel time, always striving for efficiency and excellence.

Qualifications and Requirements:

  • High school diploma or equivalent; technical training or certification in plumbing services preferred.
  • Proven experience as a service or installation technician in plumbing.
  • Strong technical knowledge of systems, troubleshooting techniques, and repair methods.
  • Excellent customer service skills and the ability to communicate technical information effectively.
  • Valid driver’s license.
  • Physical ability to lift heavy equipment (minimum of 50 pounds), climb ladders, and perform manual tasks.
  • Willingness to work flexible hours and be available for on-call rotations.

Benefits Include:

  • 3% Simple IRA Match.
  • 100% Employer-funded Health and Dental insurance.
  • Provided PTO time.

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